Privacy Policy

ArogyaRelief ("we," "us," or "our") is committed to protecting your privacy, especially given the sensitive nature of the information shared during a disaster. This Privacy Policy explains how we collect, use, and protect your information when you use our platform.

By using ArogyaRelief, you consent to the practices described in this policy. We intend to comply with applicable data protection guidelines relevant to emergency response and disaster relief in India.

1. Information We Collect

We only collect information necessary to facilitate disaster healthcare coordination and relief. This may include:

• Contact Information: Phone number (used for login and verification).
• Location Data: District, village, or GPS coordinates to match you with nearby responders.
• Medical Information: Symptoms, urgency levels, and basic health details provided when submitting a medical request.
• Uploaded Documents: Photos of injuries, prescriptions, or identity documents provided voluntarily.
• Responder Credentials: Professional details, registration numbers, and facility information for doctors, NGOs, and hospitals.

2. How We Use Your Information

We use your information exclusively for disaster coordination purposes:

• To match your request with verified nearby responders (doctors, NGOs, volunteers).
• To facilitate communication between you and those providing relief.
• To display aggregated, non-personally identifiable data on dashboards for government agencies and relief coordinators.
• To verify the identity and credentials of responders.

3. Sharing of Information

Your privacy and safety are paramount. We share your information in the following ways:

• With Verified Responders: When you submit a request, your location and situation are visible to verified responders in your area. Medical details are restricted to verified medical personnel.
• With Government Authorities: We may share aggregated data (e.g., number of requests per district) with disaster management authorities. Personally identifiable information is only shared if required by law or necessary for immediate life-saving interventions.
• We Do Not Sell Data: ArogyaRelief will never sell your personal or medical data to advertisers or third parties.

4. Security

We implement reasonable security measures to protect your data against unauthorised access, alteration, or disclosure. However, no internet-based platform can guarantee absolute security. We prioritise the protection of medical and location data using access controls restricted to verified roles.

5. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Routine requests are archived or anonymised after the active disaster period ends. You may request the deletion of your account and associated data by contacting us.

6. Children's Privacy

ArogyaRelief is not intended for use by children under the age of 13 without parental consent. Requests on behalf of children should be submitted by a parent, guardian, or an authorised adult. If we learn we have collected personal data from a child without appropriate consent, we will take steps to delete it.

7. Third-Party Services

We may use third-party services (such as SMS providers for OTP verification). These providers are bound by confidentiality agreements and are permitted to use your data only to perform services on our behalf.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request the deletion of your data (subject to legal and operational requirements).

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
support@arogyarelief.org